FAQ

 Bates Fishing Customer Service (469) 902-7868

What payment methods do you accept? 

The Bates Fishing Co. Store accepts payment by Visa, Mastercard, Discover, and American Express. 

What shipping methods are available and how much do they cost? 

For your convenience, we ship via FedEx, DHL & USPS. The store is plugged directly into the shipping provider's shipping calculator, the rates for which are based on your location, package weight, and package dimensions.  To calculate the cost of shipping for your order, put in your ZIP code during checkout and click continue.

How do I track my order? 

After you place your order, an automatic confirmation email is sent to you.  This email contains your order number.  For an updated order status, please email this order number to info@batesfishingco.com.  We will respond with your order’s status (in production, in transit, etc.) within one business day.

How can I make a change to my order? 

If you made a mistake on your order or would just like to change something, please email or call us right away at (469) 902-7868 or info@batesfishingco.com .  If your order has not yet been shipped, we may be able to make the change for you. Please include The Bates Fishing Co. Store order number, the name the order was placed under, the email address used for the order, and what you would like changed. We will respond right away to confirm whether the change is possible.

Why didn’t I receive a confirmation email? 

Some email providers mark our confirmation emails as spam or block them completely. You can check your spam folder to see if the email arrived there. If you are not able to find it there, you can email us at info@batesfishingco.com and we can confirm that the order was placed.

What if I received the wrong or defective product(s)?

If you received the wrong product(s) or the product(s) received are defective, please contact us at info@batesfishingco.com with your order number and a specific explanation of the issue. We will jump right on it and take care of everything for you! Please do NOT ship your order back without contacting info@batesfishingco.com and providing the return information we’ll give to you. 

Warranty and Return Policy

  • Fly Reels - Lifetime mechanical warranty no questions asked period! We will cover shipping of replacement product. We cover all mechanical moving parts on the reel form manufacture defects or rust. We do not cover reels that have been ran over, thrown after losing a fish lost or stolen. Cosmetic scratches or dents caused by you do not fall under the mechanical warranty.
  • Lifetime Workmanship warranty on all Fishing Rods - If your rod has manufacturing flaw we will replace it free of charge, you will only need to take care of shipping. Broken rods or broken guides do not follow under the workmanship warranty. Customer will be responsible for shipping to and from our facility.
  • Spinning & Baitcaster Reels - All spinning & baitcasting reels will have a 3 Year warranty form manufacture defects. Customer will cover shipping.  
  • Return Policy - You may return your product within 30 days from date of purchase for a full refund minus shipping charges. In order to return product it must be new free of flaws & unopened. Customer will be responsible for shipping on all returns. If you plan to return your item, do NOT remove the hang tag from the garment. To receive return instructions for your order, please email info@batesfishingco.com with your order number. As long as the order was delivered within 30 days and the return is received within 2 weeks of initiating the return process we will accept the return. Once the product(s) are received we will process a refund less shipping costs.

How do I exchange an item I purchased?

Unfortunately we do not do exchanges at this time.  You will need to send back for refund (see Return instructions) and place a new order.

DOMESTIC TIME-TO-SHIP:

We are excited to get your product(s) to you!  We strive to ship all orders within 1-3 business days. A tracking number will be emailed to you at the time of shipment.

Clearance Items

All SALES ARE FINAL for clearance items and they may not be returned. No price adjustments will be given on prior sales or sales that begin after your order was placed.